TERMS &
CONDITIONS

Free shipping for Elevenate online shopping

At www.elevenate.com, standard delivery is free of charge for all orders.

Elevenate.com ships to the following countries within the European Union:
– Austria
– Belgium
– Denmark (excl. Faroe Islands and Greenland)
– Finland (excl. Aland Islands)
– France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
– Germany (excl. Island Helgoland and area of Busingen)
– Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
– The Netherlands
– Spain (excl. Canary Islands, Ceuta and Melilla)
– Sweden
– United Kingdom (excl. Isle of Man, Jersey and Guernsey)

Yes, that is correct, we do not ship to Norway or Switzerland.

Delivery 

All orders placed before 10am will be shipped the same day. We deliver with UPS to all EU countries except Sweden where we use DHL. Standard shipping.

We can help you

To assist you in finding the product you are looking for or offer purchasing support, our product experts are available:

– Via telephone on +46 647 500 06, from 9am to 4pm Monday to Friday.
– Via email,  order@elevenate.com

Return policy

If you are not completely satisfied with your purchase at www.elevenate.com, you can return your product to us within 14 days. You pay the return shipping yourself. Items received within 14 working days of delivery will be accepted and the purchase price will be reimbursed, provided that they have not been washed or worn and that their original tags remain in place.

Return address:
Elevenate AB
Kurortsvägen 20
830 13 Åre
SWEDEN

Remember to put a note with name and order number.

If questions please contact us for instructions via telephone on +46 647 500 06, from 9am to 4pm Monday to Friday, or via email  order@elevenate.com.

If you are returning an item because of an error on our part or because you have received a defective product, Elevenate will pay the shipping costs. In this case, please contact customer services on +46 647 500 06, from 9am to 4pm Monday to Friday. Please ensure that returned products are carefully packed and labelled.

Secure Payments

At www.elevenate.com, you can pay by credit card (Visa or Mastercard).

Elevenate AB – SE organization number 556781-9395

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