Shipping & Delivery
We have free shipping and free returns on all orders.
All orders placed before 12 am UTC +1, workdays, are normally sent out the same day. All orders are processed at our distribution center in Stockholm, Sweden, subject to payment clearance and stock availability.
- Orders in Sweden and Finland are sent with PostNord. Delivery time, 1-3 days.
- Orders within European Union are sent with DHL Express. Standard delivery time, 2-5 days (cost free). Express delivery time, 1-2 days.
Your order will be sent with PostNord and will be delivered with MyPack to your service point. You will recieve a text message on the mobile number you leave when ordering.
If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 300 SEK/30€.
Responsibility of gods
Elevenate AB is responsible if the gods are damaged on the way to you. Please contact our customer service as soon as possible, but no later than within 60 days.
Taxes and Duties
For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.
We currently ship to the following countries:
- Denmark (excl. Faroe Islands and Greenland)
- Finland (excl. Åland Islands)
- France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
- Germany (excl. Heligoland and Büsingen)
- Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
- The Netherlands
- Spain (excl. Canary Islands, Ceuta and Melilla)
- United Kingdom (excl. Channel Islands, Isle of Man, Jersey and Guernsey)