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Free shipping and returns on all orders

Contact Us & FAQ

We are happy to help!

For questions regarding elevenate.com and online shopping, we are available weekdays from 9 am to 1 pm (UTC+1) Monday to Friday except for public holidays:

E-mail: order@elevenate.com
Phone: +46 (0)647 500 06

For other questions please send us an email at info@elevenate.com.

FAQ

Whats the delivery time?
If you order before noon at 12 (UTC+1), we will send your order the same day (work day). Our delivery time is normally between 1-3 work days for deliveries in Sweden and 3-7 within Europe.

I have ordered the wrong size/color/product. How do I change my order?
Call or email us with your inquiry. If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order and return the wrong order. We offer free returns on all orders.

Do you have free shipping?
Yes we offer free standard shipping on all orders.

How do I return an order?
Use the return waybill sent in a separate email at the time of delivery confirmation. If you have not received the waybill or have other questions, please contact our customer service.

I left the wrong address. What do I do?
We can change the address if the order hasn't left the warehouse already. If we need to change it later, PostNord/DHL will charge a fee of 225 SEK/25€. Therefore, always double check your details.

My order has been shipped. How do I know when I will receive it?
When your order has been delivered, you will receive a text message (Sweden) or e-mail (Europe) where you can pick it up. You can track your order at PostNord's/DHL's website. Enter the tracking number you received in the email from us.

My garment is broken/torn. What do I do?
Send us an email with a photograph to info@elevenate.com. We will get back to you with further instructions.

I double ordered! What do I do?
Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.