Returns & Exchanges
If you are not completely satisfied with your purchase from elevenate.com,you can return your purchase within 14 days of the day you received the package. Returned items may not have been washed or worn and the original tags must remain in place. To receive a refund, you need to use the enclosed return address sticker. If you do not have the address sticker or have questions, please contact our customer service via firstname.lastname@example.org call +46 (0)647 500 06.
Returns are free of charge if you were logged in to your Elevenate account when you placed the order. If you were not logged in to your Elevenate account, we charge SEK 50/EUR 5 for your return. This will be deducted from your refund.
If you want to exchange a product, please return the first order and make a new order for the product you want instead. Please note that it is not possible to make a straight exchange of items.
Process of returns:
- Put the product back in the undamaged original packaging or a similar package.
- Fill out the enclosed return form with the reason for your return and put it in the package.
- Use the enclosed return address sticker and give the package to the delivery company on the return address sticker, i.e. the company that delivered the package to you.
- When we receive your package, we will make the refund and notify you in an email.