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Welcome to Elevenate

Welcome to Elevenate

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FREE SHIPPING ON ALL ORDERS

Shipping & Delivery

Shipping Prices

We have free shipping on all orders and charge a 50 SEK/5 EUR fee for a return on an order.

Delivery times

All orders placed before 10 am UTC +1, workdays, are normally sent out the same day. All orders are processed at our distribution center in Stockholm, Sweden, subject to payment clearance and stock availability. 

  • Orders in Sweden are sent with PostNord. Delivery time, 1-3 days.
  • Orders within European Union are sent with DHL Express. Standard delivery time, 3-7 days (cost free). Express delivery time, 1-2 days.

PostNord Logistics

Your order will be sent with PostNord and will be delivered with MyPack to your service point. You will recieve a text message on the mobile number you leave when ordering.

Unclaimed packages

If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 300 SEK/30€.

Responsibility of gods

Elevenate AB is responsible if the gods are damaged on the way to you. Please contact our customer service as soon as possible, but no later than within 60 days.

Taxes and Duties

For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

We currently ship to the following countries

  • Europen Union
  • United Kingdom (excl. Channel Islands, Isle of Man, Jersey and Guernsey)
  • USA