WELCOME TO ELEVENATE | FREE SHIPPING & FREE RETURNS!
Menu
Sweden|ENG
Cart

Contact Us & FAQ

We are happy to help!
For questions regarding elevenate.com and online shopping, we are available weekdays from 9 am to 3 pm (UTC+1) Monday to Friday except for public holidays:

E-mail: [email protected]
Phone: +46 (0)647 500 06

FAQ

Whats the delivery time?
If you order before noon at 12 (UTC+1), we will send your order the same day (work day). Our delivery time is normally between 1-3 work days for deliveries in Sweden and 3-7 within Europe and the US.

I have ordered the wrong size/color/product. How do I change my order?
If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order with the correct product and return the wrong item.

Do you have free shipping?
Yes, we offer free standard shipping on all orders.

How do I return an order?
Please see Returns & Exchanges

I left the wrong address. What do I do?
We can change the address if the order hasn't left the warehouse already. If we need to change it later, PostNord/UPS will charge a fee of 300 SEK/30 EUR/ 30 USD. Therefore, always double check your details.

My order has been shipped. How do I know when I will receive it?
Sweden: When your order has been delivered to a service center / store you will receive a text message. You can track the order at PostNord's site. Just enter the tracking no. you recieved in the e-mail from us.

EU & US: Orders are sent with UPS. Depending on local variations the driver will leave it at your door, contact you or it will be delivered to a service center. You can track the order at UPS's site. Just enter the tracking no. you recieved in the e-mail from us.

My garment is broken/torn. What do I do?
Send us an email with a photograph to [email protected]. We will get back to you with further instructions. Please see Claims & repairs for more info.

I accidentally placed duplicate orders. What do I do?
Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.

Login
Create an account
Reset password

Good things…

...comes to those who sign up for our newsletter. Join the family to always be the first one to know what’s up.