Shipping & Delivery
We have free shipping on all orders over 500 SEK/ 50 EUR/ 50 USD and charge a 50 SEK/5 EUR/ 5 USD fee for a return on an order. For orders below 500 SEK/ 50 EUR/ 50 USD we charge a shipping cost of 99 SEK/ 10 EUR/ 10 USD.
Delivery times EU
All orders placed before 12 am UTC +2, workdays, are normally sent out the same day. All orders are processed at our distribution center in Stockholm, Sweden, subject to payment clearance and stock availability.
- Orders in Sweden are sent with PostNord. Delivery time: 1-3 days.
- Orders within European Union are sent with DHL. Standard delivery time is 3-7 days (cost free).
Delivery times US
All orders are processed at our distribution center in Portland, Oregon, subject to payment clearance and stock availability.
- Orders in the United States are sent with UPS. Delivery time: 2-5 days.
Your order will be sent with PostNord and will be delivered with MyPack to your service point. You will recieve an SMS to the phone number entered on your order when your package has arrived at the service point.
If we receive packages from a customer/recipient who has refused the package sent to them, we reserve the right to charge the customer for all extra charges which occur with unclaimed packages, plus a handling cost of 300 SEK/30€.
Responsibility of goods
Elevenate AB is responsible if the goods are damaged on the way to you. Please contact our customer service as soon as possible, no later than within 60 days.
Taxes and Duties
For all orders from European residents, prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.
We currently ship to the following countries
- Europen Union