FREE SHIPPING FOR ELEVENATE ONLINE SHOPPING

Standard delivery is free of charge for all orders from Elevenate.com

Elevenate.com ships to the following countries:
– Austria
– Belgium
– Denmark (excl. Faroe Islands and Greenland)
– Finland (excl. Åland Islands)
– France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
– Germany (excl. Heligoland and Büsingen)
– Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
– The Netherlands
– Spain (excl. Canary Islands, Ceuta and Melilla)
– Sweden
– United Kingdom (excl. Isle of Man, Jersey and Guernsey)

DELIVERY

Your order will be delivered within 3-5 working days. We make reservation for goods being sold out.

RETURN & EXCHANGE

If you are not completely satisfied with your purchase from Elevenate.com, you can return your product to us within 14 days. You will need to handle and pay for the return shipment yourself. Items received within 14 working days of delivery will be accepted and the purchase price reimbursed or product exchanged, provided that the product has not been washed or worn and that the original tags remain in place. Exchanges can only be done to a different size or colour of the same product.

1. Put the product back in the undamaged original packaging or other similar package. Include a note saying your name, the order number and whether you want to exchange or return the product. We would also like to know the reason for your potential return.

2. Send the package to:
Elevenate AB
Kurortsvägen 20C, 6tr
837 51 Åre
Sweden

3. When we have received your package you will be reimbursed or a new product will be sent to you. We will notify you with an email when this is done.

COMPLAINTS & REPAIRS

If you have a complaint or a request of repair, please contact the store where you purchased the product from. They will guide you on how to handle your claim.

If you bought the product here at Elevenate.com we ask you to send an email to order@elevenate.com where you describe and include a photo of the issue. Thereafter we will come back to you with further instructions. Do not send any items to us without prior assessment and approval from us.

SECURE PAYMENTS

Elevenate.com accepts payments via Paypal and in Sweden also via Klarna Checkout (Visa/Mastercard, Invoice, online banking or partly payment)

WE ARE HAPPY TO HELP

For questions regarding Elevenate.com and online shopping, we are available:
– Via email, order@elevenate.com
– Via telephone on +46 (0)647 500 06, from 9am to 4pm Monday to Friday.

For other questions please send us an email at info@elevenate.com or give us a call at +46 (0)647 500 06.

Elevenate AB – Swedish corporate ID: 556781-9395