WE ARE HAPPY TO HELP
For questions regarding Elevenate.com and online shopping, we are available:
– Via email, firstname.lastname@example.org
– Via telephone on +46 (0)647 500 06, from 9am to 4pm Monday to Friday.
For other questions please send us an email at email@example.com or give us a call at +46 (0)647 500 06.
Standard delivery is free of charge for all orders from Elevenate.com
Elevenate.com ships to the following countries:
– Denmark (excl. Faroe Islands and Greenland)
– Finland (excl. Åland Islands)
– France (excl. Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands and New Caledonia)
– Germany (excl. Heligoland and Büsingen)
– Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
– The Netherlands
– Spain (excl. Canary Islands, Ceuta and Melilla)
– United Kingdom (excl. Isle of Man, Jersey and Guernsey)
Your order will be delivered within 3-5 working days. We make reservation for goods being sold out.
Elevenate.com accepts payments via Paypal and in Sweden also via Klarna Checkout (Visa/Mastercard, Invoice, online banking or partly payment)
RETURN & EXCHANGE
If you are not completely satisfied with your purchase from Elevenate.com, you can return your product to us within 14 days. You will need to handle and pay for the return shipment yourself. Items received within 14 working days of delivery will be accepted and the purchase price reimbursed or product exchanged, provided that the product has not been washed or worn and that the original tags remain in place. Exchanges can only be done to a different size or colour of the same product.
1. Put the product back in the undamaged original packaging or other similar package. Include a note saying your name, the order number and whether you want to exchange or return the product. We would also like to know the reason for your potential return.
2. Send the package to:
Kurortsvägen 20C, 6tr
837 51 Åre
3. When we have received your package you will be reimbursed or a new product will be sent to you. We will notify you with an email when this is done.
COMPLAINTS & REPAIRS
If you have a complaint or a request of repair, please contact the store where you purchased the product from. They will guide you on how to handle your claim.
If you bought the product here at Elevenate.com we ask you to send an email to firstname.lastname@example.org where you describe and include a photo of the issue. Thereafter we will come back to you with further instructions. Do not send any items to us without prior assessment and approval from us.
At Elevenate we are committed to respecting our customers privacy and to protect security of personal data. We want our customers to be and feel secure when being in contact with us and using our services.
Elevenate AB, Kurortsvägen 20 6TR, 837 51 Åre, Sweden, registration number 556781-9395, is the controller of the personal data processing.
When placing an order at elevenate.com the following data may be collected: name, billing address, delivery address, city, postal code, country, email, phone number as well as order and payment information. This data is necessary to perform our contract with our customers, and is used for processing the orders, for supplying the ordered products, billing and eventual returns, claims and refunds. We may share personal data with third party providers such as shipping and payment services in order to complete orders and carry out shipment. The data will be stored for two years or until the customer requests Elevenate to do it. There are some exceptions where Elevenate is legally required to store personal data related to sale for a longer period of time in order to comply with applicable bookkeeping regulation.
When signing up for the Elevenate newsletter the following data may be collected; name, email and order activities connected to the newsletter. This data is used for marketing purposes, to send offers and information in newsletters via email. Newsletters are only sent to customers who have given their consent for this and they are including information of how to update the subscription preferences and to unsubscribe. The data is stored maximum one year after the customer unsubscribes or until Elevenate is requested to delete it.
When emailing Elevenate customer service in matters of returns, claims etc., we may collect the information the customer provides to us together with the order information to be able to give the best and fastest service as well as fulfil our obligations linked to mentioned potential claims and return situations. We also use the information to improve our products and services. This information is stored for maximum three years or until the customer requests Elevenate to delete it.
When visiting elevenate.com we may collect the following data; technical information such as what browser or device the customer use to access Elevenate.com etc., information about the visit such as which website or service the customer clicked through to reach Elevenate.com, lengths of visits to pages etc. and the location of the customer, through cookies, pixel tags and Google services (APIs). This data is used for providing the customer with adequate information, payment and shipping alternatives as well as for conducting statistics and analyses to develop elevenate.com, our services and the customer experience.
On elevenate.com we link to our social media accounts and from time to time we may link to other websites. When leaving elevenate.com we lose the control and are not responsible for the information the customer share nor for the cookies stored by these sites.
Elevenate use third party services from Google and Facebook for marketing. The personal data collected, processed and stored for their services are controlled by Google and Facebook themselves. Please read their Privacy Policies carefully and make the consents and settings you prefer in your contract with them.
All customers have the right to see their personal data collected by Elevenate and to obtain information about how Elevenate processes it. All customers also have the right to have their personal data modified when incorrect or deleted when requesting so to Elevenate.
Elevenate AB – Swedish corporate ID: 556781-9395