Claims & Repairs
Repair if broken
Sustainability is one of our core values. One element of this is designing garments that last as long as possible. To extend the life of our garments, we are more than happy to repair them, so that you can enjoy using them for years to come.
If the damage was caused by a manufacturing error, we will cover the cost of repairs for up to three years after the purchase date. If the damage was caused during use, e.g. putting your crampons through your new Gore-tex pants, we are happy to assist but will not cover the cost of the repair.
We strive to repair the items with original parts and fabrics, as long as we have them in stock. If not, we will use the closest match possible.
Where should you send your claim/repair?
Gore-tex – guaranteed to keep you dry If you have a Gore-tex garment that does not completely protect you against the elements and you wish to make a claim, you must do this directly to Gore-tex.
You bought an item at one of our retailers: If you bought the garment in a store, please contact that store for help with the repair.
You bought an item in our webshop: Please contact us by e-mail at [email protected]. Make sure to add the following details:
- Name and address
- Phone no.
- Description of claim and product
- Images of the damage (if possible)
Repair time We work hard to repair garments as fast as possible. During the warmer months of the year we have a turnaround time of 10-15 working days. During the winter this is 15-25 days. If the repair is not urgent, it is easier to wait until the summer.