Contact us & FAQ

We are happy to help!

For questions regarding elevenate.com and online shopping, we are available weekdays from 9 am to 5 pm (UTC+1) Monday to Friday except for public holidays:

E-mail: [email protected]
Phone: +46 (0)647 500 06

FAQ

Whats the delivery time?
If you order before noon at 12 (UTC+1), we will send your order the same day (work day). Our delivery time is normally between 1-3 work days for deliveries in Sweden and 3-7 within Europe and the US.

I have ordered the wrong size/color/product. How do I change my order?
If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order with the correct product and return the wrong item.

Do you have free shipping?
Yes, we offer free standard shipping on all orders.

How do I return an order?
Please see Returns & Exchanges

I left the wrong address. What do I do?
We can change the address if the order hasn't left the warehouse already. If we need to change it later, PostNord/UPS will charge a fee of 300 SEK/30 EUR/ 30 USD. Therefore, always double check your details.

My order has been shipped. How do I know when I will receive it?
Sweden: When your order has been delivered to a service center / store you will receive a text message. You can track the order at PostNord's site. Just enter the tracking no. you recieved in the e-mail from us.

EU & US: Orders are sent with UPS. Depending on local variations the driver will leave it at your door, contact you or it will be delivered to a service center. You can track the order at UPS's site. Just enter the tracking no. you recieved in the e-mail from us.

My garment is broken/torn. What do I do?
Send us an email with a photograph to [email protected]. We will get back to you with further instructions. Please see Claims & repairs for more info.

I accidentally placed duplicate orders. What do I do?
Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.