He often asks follow-up questions so the webshop can send the right product straight away, so you’ll get a garment that fits the first time, with a minimum of unnecessary transportation and returns. This is something that everyone benefits from – including Elevenate and, not least, the environment.

“We generally receive very few complaints, perhaps because the garments are designed to have a long life. But when something does come in, I make sure it’s repaired via our repairs service.”

Petter also helps with questions about deliveries or if a product is accidentally damaged.

“If the product is faulty or if its broken, we provide support and fix it via our repairs service. I also try to help in other cases, often by sending spares so the customer can do the repair themselves,” he says.