Shipping & Delivery

• Free shipping on orders over 200 CHF.

• Orders under 200 CHF will be charged a shipping fee of 20 CHF.

Delivery times Europe
All orders placed before 10 am UTC +1, workdays, are normally sent out the same day. All orders are processed at our distribution center in Stockholm, Sweden, subject to payment clearance and stock availability. 

• Orders in Sweden are sent with PostNord. Delivery time, 1-3 days.

• Orders within Europe are sent with DHL. Standard delivery time, 3-7 days. 

• We're not able to send orders to Post box adresses.

• Orders in the United States are sent with UPS. Delivery time, 2-5 days.

• We're not able to send orders to Post box adresses.

Unclaimed packages

If we receive packages from a customer/recipient who has refused the package sent them, we reserve the right to charge the customer for all the costs incurred in such return + a handling cost of 300 SEK/30€.

Responsibility of goods

Elevenate AB is responsible if the goods are damaged on the way to you. Please contact our customer service as soon as possible, but no later than within 60 days.

Taxes and Duties

All countries within Europe are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

We currently ship to the following countries:

• European Union

• USA

• Switzerland

Returns and Exchanges

• You have 30 days to return your order.

• For discounted or sale items, the return period is 14 days.

• A return fee of 15 CHF will be deducted from your refund after the return has been processed.

• Read more about returns here: https://elevenate.com/returns-exchanges