Claims & Repairs

Repair your broken gear!

Sustainability is one of our core values. One element of this is designing garments that last as long as possible. To extend the life of our garments, we are more than happy to repair them, so that you can enjoy using them for years to come.

What does the warranty cover?

If the damage was caused by a manufacturing error, we will cover the cost of repairs for up to three years after the purchase date. This can be a broken zipper, an open seem, or a loose strap.

We strive to repair the items with original parts and fabrics. If not, we’ll put effort in finding a great match for your item.

Where should you send your claim/repair?

If you bought an item in our webshop

Please use our return portal Droppa: https://portal.droppa.com/en/elevenate/search

If you bought an item at one of our retailers

If you bought the garment in a store, please contact that store for help with the repair or claim.

Gore-Tex Claims

If you have a Gore-Tex garment that does not completely protect you against the elements and you wish to make a claim, you must do this directly to Gore-Tex HERE.