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We are happy to help!
For questions regarding elevenate.com and online shopping, we are available weekdays from 9 am to 5 pm (UTC+1) Monday to Friday except for public holidays:
E-mail: order@elevenate.com
Phone: +46 (0) 647 500 06
We would like to inform you that our customer service response times may be slightly longer than usual during the holidays. Thank you for your patience!
FAQ
What's the delivery time?
If you order before noon at 12 (UTC+1), we will send your order the same day (work day). Our delivery time is normally between 1-3 work days for deliveries in Sweden and 3-7 within Europe and the US.
I have ordered the wrong size/color/product. How do I change my order?
If you need to change size/color/product, we can cancel the order if it hasn't left the warehouse. If the order has left the warehouse, place a new order with the correct product and return the wrong item.
How do I return an order?
Please see Returns & Exchanges
This holiday season, we want to make your shopping experience as convenient and stress-free as possible. That’s why we’re offering an extended return policy until 30 January 2025 on all purchases made between 15 November and 24 December 2024.
I left the wrong address. What do I do?
We can change the address if the order hasn't left the warehouse already. If we need to change it later, PostNord/UPS will charge a fee of 300 SEK/30 EUR/ 30 USD. Therefore, always double check your details.
My order has been shipped. How do I know when I will receive it?
Sweden: When your order has been delivered to a service center / store you will receive a text message. You can track the order at PostNord's site. Just enter the tracking no. you recieved in the e-mail from us.
My garment is broken/torn. What do I do?
Send us an email with a photograph to order@elevenate.com. We will get back to you with further instructions. Please see Claims & Repairs for more info.
I accidentally placed duplicate orders. What do I do?
Call or email us with your inquiry. We can cancel the order if it hasn't left the warehouse already.
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