Customer Service

Claims & Repairs

Keep your gear in use, season after season.

Our garments are made to last. When something needs repairing, we are happy to help extend its life.

Where did you buy your garment?

• From elevenate.com

  EU orders
  Use our Droppa portal to start your claim or repair request.

  Start a claim or repair — EU

  USA orders
  Email order@elevenate.com to start your claim or repair request. Please include your order number.

• From a retailer

  Contact the store where you bought your garment. They will help you with the claim or repair.

What does the warranty cover?

If damage is caused by a manufacturing error, we cover repair costs for up to three years after the purchase date. This may include a broken zipper, an open seam or a loose strap.

We aim to use original parts and fabrics. If these are unavailable, we will work to find a close match for your garment.

GORE-TEX claims

If your GORE-TEX garment does not completely protect you against the elements and you wish to make a claim, contact GORE-TEX directly.

GORE-TEX guarantee & returns

Repairs outside the warranty

We can also help with older garments and damage outside the warranty, such as accidental tears. We use GORE-TEX-certified seamstresses with extensive experience in outdoor gear.

Indicative repair prices are listed below. The cost can vary depending on the product and damage.

Repair times

During the warmer months, repairs take around 10–15 working days. During winter and high season, the average repair time is 15–25 days. If your repair is not urgent, summer is usually the easier time to arrange it.

Small tears and repair patches

Minor tears can often be repaired at home. We offer repair patches. Email us for more information or help with your garment.

order@elevenate.com