Returns & Exchanges

Returns and Exchanges

Not satisfied with your purchase from us? No problem, you can return your garments within 30 days from the day you received the package. For discounted or sale items, the return period is 14 days. Returned items must be unused.

Return process

1. Fill in the return form below to receive your return waybill through email within 1–3 working days.

2. Put the product back in the undamaged original packaging.

3. Use the provided return waybill and give the package to the forwarder stated on it, i.e. the forwarder that delivered the package to you.

4. When we receive your package, please allow up to 15 working days to process your return.
   
   

Return Fee

15 CHF (deducted from your refund).

Exchanges

If you want to exchange a product, the easiest and quickest way is to return the original order and place a new order in the webshop.

Responsibility During Return Shipment

You, the customer, are responsible – together with the shipping company – for the goods until they reach us. If the package doesn’t reach us, we can help you contact the correct courier.