Customer Service

Shipping & Delivery

Shipping costs and delivery times vary by destination.

Shipping costs

Delivery times

Orders placed before 10 am UTC+1 on workdays are normally dispatched the same day. All orders are processed at our distribution centre in Stockholm, Sweden, subject to payment clearance and stock availability.

We cannot deliver to post box addresses.

Tracking your delivery

Use the tracking number in your shipping confirmation to follow your order.

For deliveries in Sweden, PostNord MyPack delivers to your service point. A text message is sent to the mobile number you provided when ordering.

Where we ship

• European Union
• United States
• Switzerland

Taxes & duties

All countries within Europe are shipped to on a DDP (Delivery Duty Paid) basis. Taxes and duties are included in the price at checkout.

Unclaimed packages

If a package is returned because the recipient refused it, we reserve the right to charge all costs incurred in the return, plus a handling fee of 300 SEK / €30.

If your parcel is damaged

Elevenate AB is responsible if goods are damaged on their way to you. Please contact customer service as soon as possible, and no later than within 60 days.

Returns & exchanges

You have 30 days to return your order, or 14 days for discounted or sale items. See our return instructions for the applicable return fee.

Return instructions

Need help with a delivery?

Email our customer service team and include your order number.

order@elevenate.com